Our Commitment to Accessibility
Ross Private Capital is committed to ensuring that individuals with disabilities can access our information, services, and digital content. We aim to provide an inclusive experience and support the needs of all users who engage with our firm.
To assist clients and prospective clients, we offer the following accessibility support at no cost:
Alternative Document Formats
We can provide key documents—such as policy statements, notices, or reports—in alternative formats including large print, audio, or accessible electronic formats upon request. To arrange this, please contact us using the details listed at the end of this statement.
Communication Support
We accept all forms of telecommunications relay services, including video relay services, for clients who prefer or require them.
Assisted Reading and Explanation
Our team can read and explain documents or materials to clients who request help understanding information or completing transactions. Please contact us to arrange an appointment.
Sign Language Interpretation
For meetings requiring more detailed discussion, we can arrange a qualified Auslan (or other sign-language) interpreter with advance notice.
Written Communication Options
For clients who prefer written interaction during meetings, we can exchange written notes or provide printed summaries.
Accessible Digital Services
We strive to ensure our website and digital materials comply with recognised accessibility standards, including the Web Content Accessibility Guidelines (WCAG) published by the World Wide Web Consortium (W3C).
Our goal is to make online content clear, perceivable, navigable, and usable for individuals using assistive technologies.
General Online Tips
– For security reasons, certain sensitive information shown in online documents or portals may be partially obscured.
– Input fields for financial amounts or dates may use specific formatting conventions.
– Where available, you may rename or organise documents or account files to make them easier to identify when using assistive tools.
Recommended Assistive Technologies and Settings
We follow globally recognised W3C guidelines to help ensure compatibility with commonly used assistive technologies. For the best experience, we recommend using the latest version (or the immediately prior version) of your preferred assistive tool and a modern web browser.
Screen Reader Pairings
The following combinations are generally recognised to provide an optimal experience:
– Chrome with JAWS
– Firefox with NVDA
– Chrome with TalkBack on Android
– Safari with VoiceOver on iOS and macOS
Helpful Screen Reader Settings
Depending on your assistive technology, you may enhance usability by enabling automatic reading of:
– special characters (e.g., @, #, $, &, “, /, |, _, { }, [ ])
– mathematical and symbolic characters (e.g., +, -, =, *, %, ^, ( ), <, >)
Browsers
Most modern browsers including Chrome, Safari, Firefox, and Edge support accessibility features and work with common screen readers. We recommend using the most recent stable release.
