Your privacy is important to us. This Online Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you access this website or any other online services operated by Ross Private Capital (collectively, our “online services”). Other privacy notices may apply depending on your dealings with us, the jurisdictions involved, or the specific financial products or services you ultimately obtain.
We work to protect your information.
We are committed to maintaining the confidentiality and integrity of the information you provide. We implement physical, electronic, and procedural controls designed to prevent unauthorised access, misuse, accidental loss, or unlawful handling of personal information. Staff and authorised service providers are required to comply with relevant privacy, security, and confidentiality standards.
The information we collect and how we use it.
When you use our online services, we may collect information including your name, email address, phone number, mailing address, and any information you enter into our enquiry forms. We may also collect technical data such as IP addresses, browser type, device identifiers, limited location data, and information about your interactions with our site.
Where reasonably required for business purposes, we may also collect additional personal information you choose to provide, and we may generate internal records relating to your interactions with us. We do not seek to collect sensitive information unless required by law or provided directly by you with consent.
We may combine information we collect online with data from other sources, including publicly available information, professional service providers, and third-party data services, where permitted under Australian privacy law.
We may collect information about your use of our online services using cookies, analytics tools, or similar technologies. Details can be found in our Cookies Policy.
Legal basis for processing.
Where required under applicable privacy frameworks, we will process your personal information with your consent, to perform a contract with you, to comply with legal obligations, or where we have a legitimate business interest that is not outweighed by your rights and freedoms.
How we use your information.
We may process personal information to:
– deliver and maintain our online services
– respond to enquiries and manage client relationships
– improve our products, services, and digital experience
– perform analytics and internal reporting
– protect against fraud, risk, or unlawful activity
– meet legal, regulatory, and compliance obligations
– enforce our rights and policies
We may also use aggregated or de-identified data for business, analytical, or operational purposes.
Accuracy, updates, and retention.
We take reasonable steps to ensure the personal information we hold is accurate and up to date. We may periodically ask you to confirm or update your details.
We retain personal information only for as long as needed for the purposes outlined in this Policy or as required by law, including for dispute resolution or legal defence.
Using our services on mobile devices.
If you access our online services via mobile devices, we may collect device-specific information such as device identifiers, operating system details, screen resolution, usage analytics, and location data (where you grant permission).
Sharing of personal information.
We may share personal information with:
– service providers assisting us with operations, technology, or administration
– professional advisers (legal, audit, compliance)
– regulatory bodies, law enforcement, or government agencies where required by law
– parties involved in potential or actual business transfers, acquisitions, or restructures
Any third parties receiving personal information must protect it in accordance with our requirements and Australian privacy obligations.
We may also share information where you have provided explicit consent.
Cross-border disclosures.
We may transfer or store information outside Australia where necessary for our operations or for the use of service providers. In such cases, we take reasonable steps to ensure the information is handled in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Your rights.
Subject to Australian privacy law, you may request:
– access to personal information we hold
– correction of inaccurate or incomplete information
– deletion or restriction of certain information (where permitted by law)
– information about how your data is handled
To exercise these rights, please contact us using the details below.
Online activity and advertising.
We do not permit unaffiliated third parties to collect personal information about your activity across our online services for targeted advertising. If this changes, we will provide notice and opt-out options.
Changes to this Policy.
We may update this Policy from time to time. Changes will be posted on this page with the updated effective date.
Contact Us
If you have questions or concerns regarding this Policy or the handling of your personal information, please contact:
Ross Private Capital
Sydney, NSW, Australia
Email: matthew@rossprivatecapital.com.au
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